If you’re looking to cancel your Webflow subscription, the process is a bit different from what you might expect. Instead of navigating through general account settings, you’ll need to manage your site and workspace plans separately. Below is an updated step-by-step guide to help you cancel your subscription and downgrade to a free account.
NOTE: Before cancelling your subscription, deleting your site etc. Make a backup! Also, Occasionally check your billing statements to ensure no unexpected charges occur post-cancellation.
1. Canceling Your Site Plan
If you have an active site plan, you’ll need to handle its cancellation within the site settings:
- Access Your Site Settings: Open the specific site you want to cancel the plan for. Navigate directly to that site’s settings panel.
- Downgrade Your Plan: Locate the plan details and select the option to downgrade to the free account. This will remove any paid features associated with the site plan and prevent further charges.
Tip: Make sure you backup any important data or content before downgrading, as some features may be lost with the free plan.
2. Canceling Your Workspace Subscription
For workspace subscriptions, the process is similar but handled through a different section:
- Go to Workspace Plans: From your workspace dashboard, navigate to the “Plans” section.
- Downgrade to Free: Select the option to downgrade your workspace subscription to the free account. This will stop any recurring charges for the workspace-level features.
Note: Downgrading both your site plan and workspace ensures that you are fully transitioned out of the paid subscription model.
3. Deleting Your Site
If your goal is to delete a site rather than just cancel the subscription, you might find that you cannot do this on your own:
- Contact Support: Webflow requires you to contact their support team to delete a site. If you’re not able to complete the deletion process yourself, simply reach out to support for assistance.
Pro Tip: Keep your account information and site details handy when contacting support to speed up the process.
4. When in Doubt, Reach Out
Webflow’s system may seem a bit segmented, with different areas for site and workspace management. If you ever feel stuck or unsure about the process:
- Contact Support: Don’t hesitate to get in touch with Webflow’s support team. They can guide you through both the downgrading and deletion processes and help resolve any issues.
Conclusion
Canceling your Webflow subscription is a multi-step process that involves managing both your site and workspace plans separately. By downgrading your site plan through site settings and your workspace plan through the “Plans” section, you can avoid unexpected charges and continue using Webflow on a free account. And remember, if you need to delete your site or run into any problems, contacting support is your best bet.
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