LAER (Land, Adopt, Expand, Renew) is a business model that describes selling and delivering technology products or services to enterprise customers. It is designed to help companies focus on building long-term customer relationships by providing value at each stage of the customer journey.
The LAER model consists of four stages:
- Land: This stage involves acquiring new customers by convincing them to “land” on your platform or solution. This typically involves a sales process and may involve demonstrations or pilot projects to showcase the value of your product or service.
- Adopt: Once a customer has “landed,” the next step is to help them “adopt” your product or service by onboarding them and providing support and training as needed. This stage is focused on helping the customer become successful and get the most value out of your product or service.
- Expand: After a customer has adopted your product or service, the next step is to help them “expand” their usage. This may involve upselling additional features or services or helping the customer find new ways to use your product or service to drive business value.
- Renew: Finally, the “renew” stage involves helping the customer renew their subscription or contract when it comes up for renewal. This stage is focused on maintaining a long-term relationship with the customer and ensuring that they continue to see value in your product or service.
The LAER model is designed to help businesses build strong, long-term relationships with their customers by providing value at each stage of the customer journey. By helping customers land, adopt, expand, and renew your product or service, you can build a loyal customer base that will continue to drive growth and revenue for your business.